What our Customers say...


Kyle and Mason did an awesome job with my carpet cleaning and were very professional. I am very happy with the service I received today.

SERVPRO of Eaton County, Clinton and Gratiot Counties, Lansing & Holt office staff was courteous and helpful, the on-site staff was knowledgeable and clearly explained the restoration process throughout the entirety of the job.

SERVPRO of Eaton County, Clinton and Gratiot Counties, Lansing & Holt  personnel were knowledgeable and professional. I would recommend them to friends and family

I was satisfied with the overall services performed by SERVPRO of Eaton County, Clinton and Gratiot Counties, Lansing & Holt, and would have them back if I need their services in the future.

I would use SERVPRO of Eaton County, Clinton and Gratiot County, Lansing & Holt for future cleaning or restoration needs, and would definitely recommend them to my friends and family.

Both office staff and on-site personnel at SERVPRO of Eaton County, Clinton and Gratiot Counties, Lansing & Holt were attentive and courteous. I was confident trusting them to perform services at my home, and to properly take care of my water damage.

SERVPRO of Eaton County, Clinton and Gratiot Counties, Lansing & Holt were prompt and courteous while on -site and the office staff was polite and helpful throughout the entire drying and restoration process.

I would use SERVPRO of Eaton County, Clinton and Gratiot Counties, Lansing & Holt for future cleaning and/or restoration needs, and I would definitely recommend their services to my family, friends, and co-workers. 

Awesome staff and great local Company

SERVPRO in Charlotte, MI was great when we really needed them for our basement flood. They came quickly and were kind and professional! They did a great job on our basement and the staff we met were all wonderful worked hard and did a great job! We are very appreciative to you all for taking care of us and can’t thank you all enough! The best!!!

We had a severe roof leak due to a storm. We were lucky to have SERVPRO help us out! At the time not only did we have the leak we just lost my husbands grandma and had found out that we were expecting. We came home at 3 in the morning to find the rain coming in our home. SERVPRO was prompt at returning our phone call and getting out to our home. They were so kind and caring. They were reassuring that everything would be okay and they would make sure to return our home back to us in the same condition if not better. They did not disappoint. Every person we worked with during this process was very kind, helpful, and willing to assist us out any way possible. They were always in communication with us during the entire process. We can’t thank SERVPRO enough! A special thank you to Derek, Katie, Stephanie, Josh, Rob, and the entire team that worked tirelessly to put our home back together! You help make a very stressful situation easier!  


Positive: Professionalism, Quality, Responsiveness

Fantastic all around. Being responsive is such a hard thing to find nowadays and SERVPRO is always there for you. Thank you for all you do for the surrounding area and I look forward to doing more business with you in the future.

SERVPRO was very prompt and know how to get your disaster taken care of.

5 stars

My husband and I had a wonderful experience with SERVPRO. We are forever life long customers who with use their services anytime possible.

5 stars

Call SERVPRO for your emergency clean up! They are great!

Jodi and her staff are absolutely amazing. I can't say enough about SERVPRO!!! Great service, very professional. Her crew recently did some work at my dads house, that was hands down the best during this difficult time for my family . They truly care about their customers they go above & beyond to help them. Thank you for everything!

Nothing but TOP NOTCH service!
Justin and Nikki were quick and efficient and very friendly!
Thank you to Jodi and Jenni for getting me in at the last minute.

SERVPRO came to our rescue within 2 hours of calling and we live in Brooklyn MI. So thankful for their help and the wonderful job they did. Highly recommend!

Joann Wilson mentioned on site, as well as at the end of every phone call, how satisfied she was with our emergency board-up crew's fast response time. We were able to get to her home to board up the structure while the fire department was still there trying to put the fire out. 

We experienced a major roof leak following a storms that caused major damage to our home. We were very lucky to have this company handle our situation. Every person we dealt with was kind and courteous. They went above and beyond to make sure we were happy with the work that was being done and made sure to stay in contact with us. I can't thank them enough for all their hard work in giving us our home back and doing what they could to provide piece of mind during a very stressful time. A huge thanks to Derek, Rob, Katie, Josh, Stephanie, and everyone that worked tirelessly on our home.

Thanks for saving important family documents from smoke damage! I can't thank you enough!

After a big rain storm, our sump decided not to work, and our basement took on water. The damage wasn't enough to file a claim, but the advise we received was awesome and prevented our basement from becoming a complete disaster.

We had our carpets cleaned by SERVPRO of Eaton County and the crew that was assigned to us was on time, professional, and most importantly, they did a great job. We will always call SERVPRO of Eaton County for any cleaning needs in the future.

We have been really impressed with the level of service SERVPRO has provided

I would like to take this opportunity to thank SERVPRO of Eaton County for the generous donation of cleaning supplies for my classroom.  I teach 3rd grade at Fern Persons Elementary in Olivet.  I always do my best to teach my kids to clean up the classroom and keep things tidy so that our janitors have less work to do in our classroom.  The items like the dust pan/broom, Magic Erasers, and Goo Gone will help tremendously. 
     As you know, classrooms can house lots of germs in the Fall and Winter months.  The items such as disinfecting wipes, Lysol spray, and Kleenex will aid in the effort to keep my students healthy.  I'm sure their parents will thank you, too.
     Again, I sincerely appreciate your donation to my classroom and to my students.  I think very highly of your company for reaching out to area teachers. 

Derek and Justin did a fantastic job. Their customer service was outstanding!

I just wanted to give your crew a huge pat on the back. I called your office last Friday afternoon after my husband had discovered a broken pipe at our daughter’s house in Perry. Within one hour, you had a team headed to her house and the guys stayed into the evening working on the clean-up. In fact, they are already back at the house this morning. Talk about service!

Thank you so much for all your help in this nightmare.

The technicians that cleaned our carpets today did a great job. I will undoubtedly request their services again when needed. Thank you!

We would like to thank SERVPRO for the excellent work performed to put our house's lower lever back together after our unfortunate issue. It looks beautiful!

We especially appreciated the quick responsiveness and caring shown by those we dealt with on a routine basis. Specifically Derek, TJ, and Jeremy. You all were always easily reachable and took the time to thoughtfully answer our questions. You made a stressful situation much less so. 

Again, Many Thanks!

A sincere big "THANK YOU" for all involved in taking care of my basement problem, first and second time. The work was professionally done and the office staff was so nice. 

Thank you for your prompt response to my call on Saturday Morning regarding a flooded apartment. I never thought a washer could send so much water on to the floor in such a short period of time. 

Derek, TJ, Katie and Jeremy were extremely helpful throughout and very accessible. 

Your technicians cleaned my carpets today and I just wanted to say they did a great job! I will undoubtedly request their services again when needed. 

Mt. Pleasant Storm

Thank you so much for the quick response as soon as the streets opened up. 

Hurricane Harvey- Texas

Thank you so much for the attention to detail when there was so much going on!

Hurricane Harvey- Texas

Thank you so much for the quick response! 

Thank you for the same day mold estimate!

Thank you for answering all of my questions about the mold in my basement

Thank  you so much for helping us deal with our large mold loss. We truly appreciate it. 

Thank you for helping with our small loss and for answering our questions

Thank you for the awesome job carpet cleaning our offices!

Thank you so much for your quick response to our loss. Given the circumstances, it was beneficial to have you there and take care of the issue so efficiently. 

We want to say thank you for your understanding, caring and professionalism during a very difficult time for our family. 

We really appreciate your quick response to our smoke damage issue in the Credit Union. Your employees were very professional and informative and even the upper bosses here were impressed. 

Thank you so very much for your amazing gift during our acute time of need brought on by our house being destroyed by fire. 

You will never know how much your kindness means to our family. 

Thank you!

The guys were all very nice. They did great work and were very professional. 

Throughout the whole process we had probably six different guys here. They were respectful, nice and pleasant at all times. Thank you!

Thank you!! You folks are unbelievable. Never in my 75 years have I been so please with the service your fold provided me with! All the way to the updates with phone calls, the pleasant voice of Katie, to the fellows that came to my residence and the work they did. I could go on- but its best to say, you and your company were just great!

Paul Wernet is incredible! Even though the circumstances have been rather unpleasant, Paul offers reassurance, problem solving skills, compassion, and a listening ear. Knowing he was assigned to my house a second time, I knew any questions or concerns I had would be answered quickly and thoughtfully. Paul's people skills are superb. And SERVPRO is very fortunate to have him represent the company. Thank you, Paul! -Jennifer

When I reached out to you last Thursday and asked if you could help out with cleaning a friends house and I explained why you didn't blink a eye you only asked what’s the address, time and time again, when someone in this community could use a break your family is there trying to make the wheel of life turn easier for them. Thank you, Jodi and that great big heart of yours. SERVPRO is a real class act God blesses you and your family!

Great Job! Everyone was wonderful. We couldn't ask for a bunch of nicer people. Your help was the best! Thanks!

Your company did a wonderful job! I never dreamed they could get such a dirty house this clean. Thanks!

Great people and very professional!!!!! Thanks!

Dear Andy, We just wanted to say thank you again for coming out and taking care of our carpet problem. We thank you for your kindness & understand. I am so glad we decided not to let it go and we call. I've told everyone how great you were and Zane too. Thank him for us also. We appreciate everything!

Hi Guys! We would to thank everyone who worked so hard to get our home back together- you rocked! We are grateful for all the hard work and everyone's friendly attitudes during a very difficult time. Thanks again.

Great job by all! Thank you!

Top Job!

I love my carpet! This carpet is 14 years old and it hasn't looked this good since it was new! Thank you so much! I loved the boys that came and took care of my carpet. Awesome job!

Great Job! 

Wonderful Job! We will definatly use you again! Thank you!

All staff were knowledgeable, friendly and efficient. Thank you!

Thank you so much for everything you have done for us!

I can't believe you were able to save my handmade clock and all of my furniture. Thank you so much!

Thank you so much for all that you do!